pt 365 Privacy Policy
— How We Handle Your Data
At pt 365, your privacy is not a legal formality — it's a commitment we take seriously for every Pakistani player on our platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and how we protect it. Read this document to understand your rights and our obligations.
This Privacy Policy applies to the pt 365 platform at pt365.app and all associated services. By registering an account or using the platform, you acknowledge that you have read and accepted this Policy. If you do not agree, please discontinue use of pt 365 immediately.
pt 365 does not sell your personal data to third-party advertisers under any circumstances.
Six Ways pt 365 Protects Pakistani Players
These are the foundational privacy principles that govern every data decision at pt 365.
256-Bit SSL Encryption
Every piece of data transmitted between your device and pt 365 — login credentials, payment details, personal information — is protected by industry-standard 256-bit SSL/TLS encryption. Your data is unreadable to any third party in transit.
No Data Sales to Advertisers
pt 365 will never sell, rent, or lease your personal information to third-party advertisers, data brokers, or marketing firms. Your data exists on pt 365 to improve your gaming experience and meet legal compliance requirements — nothing else.
Encrypted Data Storage
All personal data stored by pt 365 — including CNIC details, payment records, and account information — is encrypted at rest using AES-256 standard encryption. Access to stored data is restricted to authorised pt 365 compliance and support personnel only.
Your Data Rights Are Honoured
pt 365 respects your right to access, correct, and request deletion of your personal data. Submit a data request at any time to [email protected]. We respond to verified data requests within 15 business days in accordance with applicable data protection principles.
Minimal Retention Periods
pt 365 retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal, regulatory, and anti-money laundering obligations. Data no longer required is securely and permanently deleted.
Breach Notification Commitment
In the event of a data security breach that affects your personal data, pt 365 is committed to notifying affected Pakistani players promptly via their registered email address or mobile number, and to taking immediate steps to contain and remediate the incident.
Introduction & Scope
This Privacy Policy ("Policy") describes how pt 365 ("we," "us," "our," or "the Platform") collects, processes, stores, shares, and protects the personal data of individuals ("Players," "you," "your") who register for and use the pt 365 online gaming platform at pt365.app.
This Policy applies to all Pakistani players and users of pt 365, including those who browse the platform without registering, those who create an account, and those who actively engage in gaming, sports betting, or other platform services. This Policy covers all data processing activities conducted by pt 365, whether through the pt 365 website, mobile browser interface, customer support channels, or any other platform touchpoint.
By using pt 365, you confirm that you have read, understood, and accepted this Privacy Policy. This Policy should be read together with the pt 365 Terms and Conditions. Capitalised terms not defined in this Policy have the meanings given to them in the pt 365 Terms and Conditions.
Data Controller
For the purposes of data protection, pt 365 acts as the data controller in respect of all personal data collected from Pakistani players through the pt 365 platform. As data controller, pt 365 is responsible for determining the purposes and means of processing your personal data.
For any questions, concerns, or requests relating to your personal data and this Privacy Policy, you may contact pt 365's Data Protection team at:
- Email: [email protected] — subject line: "Privacy / Data Protection"
- Live Chat: Available 24/7 on the pt 365 platform — ask to speak with the Data Protection team
pt 365 takes its data controller responsibilities seriously and is committed to maintaining transparent, fair, and lawful data processing practices for all Pakistani players.
Personal Data We Collect
pt 365 collects personal data in several categories. The table below sets out the specific data types collected, the context in which they are collected, and their primary purpose:
| Data Category | Specific Data Points | Primary Purpose |
|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, nationality | Account creation, KYC verification, age confirmation |
| Contact Data | Pakistan mobile number, email address, residential address | Account communication, OTP delivery, address verification |
| Financial Data | Easypaisa/JazzCash account reference, bank account details (HBL/UBL), PKR transaction history | Deposit/withdrawal processing, anti-money laundering compliance |
| Technical Data | IP address, device type, browser type and version, operating system, session logs | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Games played, wagering history, session duration, login timestamps, feature interactions | Responsible gaming monitoring, product improvement, bonus eligibility |
| KYC Document Data | CNIC scans/photos, proof of address documents, selfie verification images | Regulatory KYC compliance, identity fraud prevention |
| Communication Data | Support chat logs, email correspondence, submitted feedback | Customer support quality, dispute resolution, service improvement |
| Marketing Preferences | Consent records, promotional opt-in/opt-out status, notification preferences | Lawful marketing communication management |
pt 365 does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond CNIC-based identity verification), health data, or criminal record information, unless specifically required by law enforcement or regulatory authority.
How We Collect Personal Data
pt 365 collects personal data through the following mechanisms:
- Direct Collection: Data you provide when registering an account, completing KYC verification, making a deposit, contacting support, completing a promotional form, or updating your account profile.
- Automated Collection: Technical and usage data collected automatically when you access the pt 365 platform, including via cookies, server logs, device fingerprinting, and session tracking technologies.
- Third-Party Sources: Identity verification data from KYC verification partners; fraud alert data from payment processors including Easypaisa and JazzCash; device reputation data from security intelligence services used to detect fraudulent access attempts on pt 365 accounts.
- Transaction Records: Payment transaction data passed to pt 365 by payment processors when you make a deposit or receive a withdrawal to your Pakistan mobile wallet or bank account.
Purpose of Processing & Legal Basis
pt 365 processes your personal data for the following purposes, each underpinned by a legal basis:
- Contract Performance: Processing necessary to provide the pt 365 service under the Terms and Conditions you accepted — including account management, PKR deposits and withdrawals, game access, and customer support.
- Legal Compliance: Processing required to meet pt 365's obligations under applicable laws, including KYC/AML compliance, age verification requirements, and responding to lawful requests from Pakistani authorities.
- Legitimate Interests: Processing conducted for pt 365's legitimate interests where these do not override your fundamental privacy rights — including fraud detection, platform security, abuse prevention, and responsible gaming monitoring.
- Consent: Processing activities that require your prior consent — including marketing communications via SMS or email, the use of non-essential cookies, and certain profiling activities related to bonus personalisation. You may withdraw consent at any time by contacting [email protected].
Data Sharing & Third-Party Disclosure
pt 365 does not sell your personal data. We share your data only in the following limited and necessary circumstances:
- Payment Processors: Easypaisa, JazzCash, SadaPay, Raast, HBL, and UBL receive the minimum financial data necessary to process your PKR deposits and withdrawals.
- Game Providers: Certified third-party game providers (such as Evolution Gaming and Pragmatic Play) receive anonymised or pseudonymised session identifiers necessary to deliver live casino and slot game services. They do not receive your full personal profile.
- KYC and Identity Verification Partners: Specialist third-party KYC service providers who assist pt 365 in verifying the identity and age of Pakistani players. These parties are bound by confidentiality obligations and process data only on pt 365's instructions.
- Fraud Prevention and Security Services: Third-party security intelligence providers who assist pt 365 in detecting and preventing fraudulent access, bot activity, and financial crime on the platform.
- Legal and Regulatory Authorities: pt 365 will disclose personal data to Pakistani law enforcement, regulatory bodies, or courts where legally required to do so by a valid order, warrant, or statutory obligation.
- Professional Advisers: pt 365's legal, financial, and compliance advisers may have access to relevant personal data when providing professional advice, subject to strict confidentiality obligations.
International Data Transfers
pt 365's platform infrastructure and certain service providers may be located outside Pakistan. Where personal data is transferred internationally as part of delivering the pt 365 service — for example, to game server infrastructure, cloud hosting, or security service providers — pt 365 implements appropriate safeguards to ensure your data remains protected at a standard equivalent to this Policy.
Safeguards used by pt 365 for international data transfers include:
- Contractual data processing agreements with all third-party service providers that impose obligations equivalent to pt 365's own data protection standards.
- Selection of service providers located in jurisdictions or operating under frameworks that provide adequate data protection standards.
- Encryption of data in transit for all international transfers using TLS 1.2 or higher.
Data Retention
pt 365 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to applicable legal and regulatory retention obligations. The following indicative retention periods apply:
- Account data and identity records: Retained for the duration of the active account relationship plus a minimum of 5 years after account closure, as required for AML compliance and potential dispute resolution.
- Financial transaction records: Retained for a minimum of 5 years following the date of the transaction, as required by financial record-keeping obligations applicable to payment service operations.
- KYC documents: Retained for the duration of the account plus a minimum of 5 years post-closure, or for longer periods if required by a specific regulatory requirement or legal proceedings.
- Support and communication records: Retained for 3 years following the resolution of the relevant support interaction or complaint, for quality assurance and dispute resolution purposes.
- Marketing consent records: Retained from the time of consent until withdrawal of consent, plus 12 months thereafter for record-keeping purposes.
- Technical/log data: Retained for up to 12 months from the date of collection for security monitoring purposes, then deleted.
Upon the expiry of the applicable retention period, pt 365 will securely and permanently delete or anonymise your personal data in a manner that prevents its recovery or reconstruction.
Security Measures
pt 365 implements a multi-layered approach to data security to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security measures include:
- Encryption in Transit: All data transmitted between your device and pt 365's servers is encrypted using TLS 1.2/1.3 with 256-bit SSL certificates. The pt 365 login page, cashier, and all account functions operate exclusively over HTTPS.
- Encryption at Rest: Personal data stored in pt 365's databases and file storage systems is encrypted using AES-256 encryption. Encryption keys are managed and rotated in accordance with industry best practice.
- Access Controls: Access to production systems containing personal data is restricted to authorised pt 365 personnel only, subject to role-based access controls, multi-factor authentication, and comprehensive access logging.
- Fraud Detection Systems: Real-time automated fraud detection systems monitor account activity, login patterns, payment behaviour, and device fingerprints for signs of unauthorised access or fraudulent activity.
- Penetration Testing: pt 365's platform undergoes periodic independent security penetration testing to identify and remediate vulnerabilities before they can be exploited.
- Staff Training: pt 365 personnel with access to personal data receive regular data protection and security training to ensure responsible data handling practices.
Cookies & Tracking Technologies
pt 365 uses cookies and similar tracking technologies on the pt 365 platform. Cookies are small text files stored on your device that help pt 365 deliver a functional, personalised, and secure experience. pt 365 uses the following categories of cookies:
- Strictly Necessary Cookies: Essential for the platform to function. These include session management cookies that keep you logged in to your pt 365 account, security cookies for fraud prevention, and cookies necessary for payment processing. These cannot be disabled.
- Functional Cookies: Remember your preferences on pt 365 — such as language settings and game layout preferences — to provide a more personalised experience. You may disable these, but this may affect platform functionality.
- Analytics Cookies: Collect anonymised usage data to help pt 365 understand how Pakistani players use the platform and improve its design and features. pt 365 uses first-party analytics only. These cookies require your consent.
- Security Cookies: Used by pt 365's fraud detection systems to fingerprint devices and identify suspicious login behaviour. These are part of the strictly necessary category and cannot be disabled.
You may manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may impact the functionality of the pt 365 platform. For specific cookie queries, contact [email protected].
Your Data Rights
As a Pakistani player on pt 365, you have the following rights in respect of your personal data. To exercise any of these rights, contact pt 365 at [email protected] with the subject line "Data Rights Request" and include your registered mobile number for identity verification:
- Right of Access: You have the right to request a copy of the personal data pt 365 holds about you. pt 365 will respond to verified access requests within 15 business days.
- Right of Correction: If any personal data pt 365 holds about you is inaccurate or incomplete, you have the right to request its correction. Account contact details can also be updated directly in your pt 365 account settings.
- Right of Erasure: In certain circumstances, you have the right to request that pt 365 delete your personal data. This right is subject to limitations — pt 365 must retain certain data for legal, regulatory, and AML compliance purposes, and erasure requests cannot be fulfilled where data is required for these purposes.
- Right to Restrict Processing: You have the right to request that pt 365 restrict the processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved.
- Right to Data Portability: You may request a structured, machine-readable copy of personal data you have provided to pt 365, for the purpose of transferring it to another service provider.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.
- Right to Object: You may object to pt 365 processing your personal data based on legitimate interests, including profiling for marketing purposes. pt 365 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
Children's Privacy — Under-18 Protection
pt 365 is strictly for adults aged 18 years and above. pt 365 does not knowingly collect personal data from individuals under the age of 18. Our KYC verification process — which requires CNIC submission — is specifically designed to prevent underage access and to detect any attempt to register using falsified age information.
If pt 365 discovers or is notified that personal data has been collected from an individual under the age of 18, that data will be immediately and permanently deleted, the associated account will be closed, and any real money balance (less bonus funds) will be returned to the verified payment method.
Marketing Communications
pt 365 may send you promotional communications about new games, bonuses, jackpot alerts, and platform updates. Marketing communications are only sent to Pakistani players who have opted in to receive them. pt 365 sends marketing communications via the following channels:
- SMS to your registered Pakistan mobile number
- Email to your registered email address
- In-platform notifications when you are logged in to pt 365
You can withdraw your consent to marketing communications at any time by:
- Updating your notification preferences in your pt 365 account settings.
- Replying STOP to any marketing SMS from pt 365.
- Clicking the unsubscribe link in any marketing email from pt 365.
- Contacting pt 365 support at [email protected] with a marketing opt-out request.
Withdrawal of marketing consent does not affect your ability to continue using pt 365. Transactional communications — such as account verification codes, deposit confirmations, withdrawal notifications, and security alerts — will continue to be sent regardless of marketing opt-out status, as these are necessary for the operation of your account.
Third-Party Services & Links
The pt 365 platform integrates third-party services including certified game providers, payment processors, and live streaming services. While pt 365 selects third-party partners carefully and requires them to maintain data protection standards consistent with this Policy, each third party operates under its own privacy policy and is independently responsible for its own data practices.
pt 365 is not responsible for the privacy practices of third-party game providers, payment services, or any external platform. Pakistani players are encouraged to review the privacy policies of any third-party service before providing personal data to that service directly.
pt 365 does not control how third-party services process data that you provide to them directly — for example, data you provide to Easypaisa or JazzCash when setting up a mobile wallet account is governed by those providers' own privacy policies, not this pt 365 Privacy Policy.
Changes to This Privacy Policy
pt 365 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, pt 365 will:
- Update the "Last Updated" date at the top of this page.
- Where reasonably practicable, notify active Pakistani players of material changes via SMS or email to their registered contact details before the changes take effect.
- Post a prominent notice on the pt 365 platform for a period following the publication of significant amendments.
Continued use of the pt 365 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you disagree with any changes, you may request account closure by contacting [email protected].
The current version of this Policy is always available at pt365.app/privacy-policy. Pakistani players are encouraged to check this page periodically to remain informed of how pt 365 handles their personal data.
Contact pt 365 — Privacy & Data Queries
For any question, concern, or request relating to this Privacy Policy or your personal data held by pt 365, please contact us through the following channels:
- Email: [email protected] — use the subject line "Privacy Policy" or "Data Protection Request" for fastest routing to the relevant team.
- Live Chat: Available 24/7 on the pt 365 platform — ask to be connected with the Data Protection or Privacy team.
pt 365's privacy and data protection team responds to all verified queries within 15 business days. For urgent security concerns — such as suspected unauthorised access to your account or a suspected data breach — contact pt 365 via Live Chat immediately for the fastest response.
Your Data is Safe at pt 365
Now that you understand how pt 365 protects your personal data, explore the platform with confidence. Pakistan's most trusted online casino is open for you — 365 days a year.
18+ Gambling is for entertainment only. Please play responsibly. pt 365 supports safe gaming for all Pakistani players.